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AEIS BIM workspace showing a structural building model, project context, and engineering review evidence

Contact

Contact AEIS with a clear engineering need.

Choose technical evaluation, product guidance, or support. No project file is required for the first message.

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Contact paths

Choose the right contact path.

A useful first message names the BIM source, engineering task, expected AEIS output, and relevant workspace context.

Technical evaluation

Define one BIM source, engineering task, and expected AEIS output for a focused technical evaluation.

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Product questions

Ask which product and execution environment fit your source, task, and expected output.

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Product support

Report an access, session, product, worker, or output issue with reproducible context.

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Before you write

Send enough evidence to act.

Include enough context for a technical response. Never send passwords, verification codes, or confidential project files by email.

  • The approved BIM source revision, design case, or current report.
  • The engineering task and expected output a qualified engineer will assess.
  • Any AEIS workspace, product, or browser-based workflow requirement.
  • For support: product name, screenshot or error reference, and steps to reproduce.